Terms of service
OVERVIEW
Welcome to Velvet Eyes! The terms “we”, “us”, and “our” refer to our Store. Our Store operates this website and online shop, including all information, content, features, tools, products, and related services (collectively, the “Services”) to provide you, our customer, with a personalized shopping experience. Our Store is powered by Shopify, which enables us to provide these Services.
The following Terms of Service (“Terms”) and all related policies outline your rights and obligations when using our Services.
Please read these Terms carefully, as they contain important information about your legal rights and include disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy [LINK].
If you do not agree to these Terms or the Privacy Policy, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us consent to allow any minors in your care to use the Services on devices you own, purchase, or manage.
To use our Services — including accessing or browsing our online store or purchasing any products — you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal right to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or sublicense your account to any other person.
SECTION 2 – OUR PRODUCTS
We strive to display our products and services as accurately as possible. However, please note that the color and appearance of products may vary depending on your device type, screen settings, and display configuration.
We do not guarantee that the quality or appearance of any product or service you purchase will meet your expectations or match exactly what is shown online.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities for any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Our Store reserves the right to accept or reject any order for any reason, at its discretion. Your order is not accepted until we confirm it. Payment must be received and processed before your order is accepted.
Please review your order carefully before submitting it, as cancellations may not be possible once an order is accepted. If we reject, modify, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of purchase.
Purchases can only be returned or exchanged in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for personal or household use and not for resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will appear on your order confirmation email.
Unless stated otherwise, displayed prices do not include taxes, shipping, handling, customs, or import fees. Prices listed in our online store may differ from prices offered in physical stores or through third-party retailers.
We may, from time to time, offer promotions governed by separate terms and conditions. In the event of a conflict between promotion terms and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all orders. You agree to promptly update your information, including email, credit card numbers, and expiration dates, to ensure we can complete your transactions and contact you when necessary.
You represent and warrant that:
(i) the credit card information you provide is valid and complete;
(ii) you are authorized to use the card;
(iii) all charges will be honored by your card issuer; and
(iv) you will pay all charges at the prices indicated, including shipping, handling, and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All estimated delivery times are provided for reference only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or events beyond our control.
Once we transfer the products to the carrier, ownership and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
All elements of the Services — including, but not limited to, trademarks, text, images, graphics, product reviews, videos, and audio — are owned by our Store, its affiliates, or licensors and are protected by U.S. and international intellectual property laws.
These Terms grant you a personal, non-commercial license to use the Services. You may not reproduce, distribute, modify, create derivative works, publicly display or perform, republish, download, store, or transmit any materials from the Services without our prior written permission.
All rights not expressly granted herein are reserved by our Store. Unauthorized use may violate applicable intellectual property laws.
SECTION 7 – OPTIONAL TOOLS
You may be provided access to third-party tools that we do not monitor or control. You acknowledge that we provide access to these tools “as is” and “as available,” without warranties or endorsements. We have no liability for your use of optional third-party tools.
Any use of such tools is entirely at your own risk and discretion. You should ensure you understand and agree to the terms provided by the relevant third-party provider.
We may also introduce new features or tools in the future, which will be subject to these same Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include materials or hyperlinks to third-party websites or services. We are not responsible for examining or evaluating third-party content or accuracy. Accessing third-party sites is done at your own risk.
We are not liable for any harm or damages related to your use or purchase of goods, services, or content from third-party websites. Please review the third parties’ policies carefully before engaging in any transaction.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our Store is powered by Shopify, which enables us to offer our Services. However, sales and purchases made through our Store are directly between you and Velvet Eyes. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and our Store. You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from your transactions with us.
SECTION 10 – PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy [LINK] and by Shopify’s Privacy Policy [LINK]. By using our Services, you acknowledge that you have read and understood these policies.
Because our Services are hosted by Shopify, personal data may be collected, processed, and transferred internationally to deliver and improve our Services. Please review our Privacy Policy for more details.
SECTION 11 – FEEDBACK
If you submit, upload, or share any ideas, suggestions, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and display that Feedback for any purpose, including commercial use.
You represent and warrant that you own or have the rights to submit the Feedback, and that it complies with these Terms.
We may, but are not obligated to, monitor or remove Feedback we deem unlawful, offensive, or otherwise inappropriate.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Services may contain typographical errors or inaccuracies related to product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct such errors, update information, or cancel orders if any information is inaccurate, at any time and without notice (including after you’ve submitted your order).
SECTION 13 – PROHIBITED USES
You may only use the Services for lawful purposes. You agree not to use the Services for any unlawful, fraudulent, harassing, defamatory, or harmful activities. You also agree not to interfere with or circumvent the security features of the Services or any related websites.
We reserve the right to suspend or terminate your account at any time, without notice, if you violate these Terms.
SECTION 14 – TERMINATION
We may terminate this Agreement or your access to the Services at any time, without notice, for any reason. You remain responsible for all amounts due up to and including the termination date.
Sections such as Intellectual Property, Feedback, Limitation of Liability, Indemnification, and others shall survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
Except as expressly stated by Velvet Eyes, the Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.
We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Velvet Eyes and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or savings, arising from your use of the Services or any products purchased.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Velvet Eyes, Shopify, and their affiliates, employees, and partners from any claims or damages arising from your violation of these Terms, any applicable laws, or the rights of any third party.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
Failure to enforce any provision shall not constitute a waiver of that provision.
These Terms and any other policies posted on this site constitute the entire agreement between you and Velvet Eyes.
SECTION 20 – ASSIGNMENT
You may not assign or transfer these Terms without our written consent. We may assign or transfer our rights and obligations at any time without notice.
SECTION 21 – GOVERNING LAW
These Terms of Service and any agreements for providing Services shall be governed and construed in accordance with the laws and courts of the jurisdiction where Velvet Eyes is headquartered.
SECTION 22 – HEADINGS
Section titles are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right to update or modify these Terms by posting updates on our website. It is your responsibility to check periodically for changes. Continued use of our Services constitutes acceptance of the revised Terms.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at u7072705004@gmail.com.
VELVET EYES